tuulo field test

an interview with Nüßing

Burkhard Ernst (Head of Purchasing) and Björn Gohl (Purchasing Administrator) from Nüßing GmbH give us some interesting first impressions of the tuulo portal and the digital ordering process from a customer’s point of view.

Everybody is talking about digitalisation, which has also been focused on more and more in the construction and construction supply industry recently. What is your view?

Mr. Ernst: We realised very quickly that the benefits of digitalisation outweigh the risks. Not just for us, but also for our customers, so we have resolved to pursue this course.

When it comes to GUTMANN building fittings and the corresponding range of accessories, you put your trust in tuulo from GUTMANN. Was there a particular reason for your choice?

Mr. Ernst: Yes, that’s right. We have had a successful cooperation with GUTMANN Bausysteme GmbH for many years, so we were especially pleased to hear that they were launching tuulo.

Have you integrated tuulo into your own software environment, or do you use it as a platform solution?

Mr. Ernst: The implementation of tuulo will be completed shortly. By linking it to our ERP system, we will achieve even greater benefits in comparison with the current processes.

How much effort would you say you and your IT experts had to invest so that you could use tuulo?

Mr. Gohl: Surprisingly little. The introduction to the program itself was really not very long or complicated either.

What do you use tuulo for today?

As an information and ordering portal. I can now use tuulo to create the special orders that I used to send by e-mail. tuulo also provides a good basis for calculating prices for customers without having to look everything up in price lists.

So not much has changed since you started using tuulo?

On the contrary, tuulo has made us much faster and more efficient. Take availability, for example. As soon as I register an enquiry I can see if a particular article is available, so I can take positive action immediately rather than simply reacting later. So ultimately, we not only work faster, but the error rate has also fallen significantly.

And how do you measure that?

Mr. Gohl: There are far fewer complaints, price disputes and returns. We can give our customers much clearer, more reliable statements.

So that gives you a real competitive advantage?

Mr. Ernst: I obviously don’t know the details of the situation in other companies, but my impression is a very positive one, and I cannot imagine us reversing our decision and taking a step backwards. tuulo has quickly become a firm fixture in our work environment, and acceptance for it is high.