Customer Service Portal

New digital Customer Service Portal: transparent, reliable information about your order status

Now you can check the status of your current order whenever you want – thanks to tuulo’s new module, the Customer Service Portal: customers can now access all the relevant information about their orders, regardless of how the order was placed.

As order status information is now totally transparent, there is no longer any need for time-consuming follow-up e-mails or phone calls: now customers can use the new process portal in tuulo – at any time of day or night – to check whether their order is “in production”, “picked and ready for despatch” or already “despatched”. Delivery dates, possible delays, all commercial documents and the entire order history are also displayed. The new module means that the customer has access to the same information as the responsible person in GUTMANN’s internal merchandise management  system. GUTMANN has ensured planning reliability for customers – regardless of whether they placed their order digitally or by phone.

It will soon be possible to handle claims or returns via the new Customer Service Portal too, which will make life even easier for GUTMANN customers. 43 % of all orders are already transmitted digitally via tuulo/EDI. Michael Benesch, Head of  Technical Documentation/Digital Development, is confident that the share of digital order placements can be increased to 70 % by the end of 2022: “We aim to achieve this ambitious goal by integrating additional functions and products into tuulo.”

Product presentation

All product highlights are presented in the following video.
Take a look!