tuulo field test

an interview with Ammon

Konrad Fritz is a member of the management board at fittings manufacturer Ammon Beschläge-Handels GmbH. He sees digitalisation as a positive necessity. His company, from Nuremberg in Franconia, is already using tuulo successfully.

Everybody is talking about digitalisation, which has also been focused on more and more in the construction and construction supply industry recently. What is your view?

Mr. Fritz: Digitalisation makes our work easier. Complex processes suddenly become simple, and these new possibilities allow us to become more productive and our customers can build much faster. After all, everything has to be done to a tight schedule on a building site.

When it comes to GUTMANN building fittings and the corresponding range of accessories, you put your trust in tuulo from GUTMANN. Was there a particular reason for your choice?

Mr. Fritz: Yes, because it enables us to significantly improve our processes.

Have you integrated tuulo into your own software environment, or do you use it as a platform solution?

Mr. Fritz: We are in the process of integrating tuulo into our customer online shop. The aim is to offer our customers the platform with all its benefits and advantages.

How much effort would you say you and your IT experts had to invest so that you could use tuulo?

Mr. Fritz: Only a limited amount. My impression is that GUTMANN prepared and supervised the integration processes really well. The introduction to the program is also easy to understand, and most of the program is intuitive and self-explanatory. The changeover was easy and did not affect our day-to-day routine.

What do you use tuulo for today?

Mr. Fritz: As a matter of principle, tuulo makes exchanges with our customers easier. They can check in advance and place orders without help. That way, all requests are active in the system, which was not possible when e-mails were sent back and forth.

What else has changed?

Mr. Fritz: tuulo means greater efficiency and higher speed. We can see available articles in real time as soon as a request is entered. Entries are checked automatically, which prevents mistakes from the very beginning and gives us a high level of reliability for all subsequent steps.

Do you notice this effect?

Mr. Fritz: Yes, absolutely. One very clear indicator is the higher level of customer satisfaction. There are hardly any customer complaints and no returned articles, so the effect is measurable.

So does that give you a real competitive advantage?

Mr. Fritz: First of all, tuulo enabled us to optimize and speed up our processes. This, in turn, means we can react faster than the competition. All our employees are completely convinced by this kind of digitalisation.

Is there anything about tuulo you would like to change or add?

Mr. Fritz: For me, tuulo is a success. If any improvements need to be made after tuulo has been in service for a while, I’m confident that GUTMANN will, as always, be flexible and find good solutions quickly.